Trust Centre

How fast and flexible can we be?

Amicus ITS is a flexible organisation and good at listening and responding quickly to your needs.

Through our customer service teams we will proactively manage your account, enabling you to enjoy the reassurance of your Service Level Agreements (SLAs). If you need a change to your service, Amicus ITS has the agility to amend and customise your service requirements to meet your business demands.

With our proactive remote management and skilled staff, we can fix issues faster than most techncical on-site support. However, where issues cannot be dealt with remotely, our technical teams are able to respond rapidly at any time of the day.

With engineers deployed around the UK, and with our links to Europe, we can provide direct support were you need it, either permanently on site, or as your need arises.

Delivering Fit for purpose IT solutions

Being an agnostic solutions provider, we will tailor the right technologies which deliver fit for purpose IT solutions for your business. Whether cloud or security services, these will automatically align with your Board's strategies. As you grow and adapt to your market challenges, we commit to working alongside you, as your trusted advisors and safe pair of hands. A number of our customers have been with us nearly twenty years – so we’re pretty confident we’re doing quite a lot of things right.

Contact us if you need more support for your inhouse IT teams, or want to discuss any complimentary services or options for your IT estate for the first time.

Challenge us to share our experience, insight and agnostic advice with you

Ask us to quote against your existing incumbent

Let Amicus ITS help you focus on your core business.

our international standards

No matter what your organisation, we are benchmarked against the high international accreditation standards of ISO 27001 and ISO 9001. Additionally we adhere to the strict disciplines of ITIL and PRINCE processes supporting regulated markets.

For our healthcare customers they can rest assured that connectivity for staff and users is secure through our adherence to IGSoC standards and N3 connections, helping keep all patient data safe.

All our managed service customers are supported by our UK based 24x365 technical Service Desk, whose staff have qualifications which extend across ITIL, Comptia A+, Comptia N+, Microsoft accreditation, CCNA as a minimum.

Don’t try to work out your problems on your own. Amicus ITS’ expert teams of technology and data specialists are on hand to help you, advise you, guide you and support your business.

The secure solutions provider your organisation cannot afford to be without

we know what we’re talking about

We are your trusted advisor and safe pair of hands. Where the proof of the pudding is in the eating, why not ask us about some of our long term customers and why they have stayed with us.

We support you with highly experienced consultants, a technical Service Desk, superior design authority teams, inhouse security specialists and knowledgeable hardware teams. We are here to solve your problems.

So whatever your business needs, Amicus ITS will continually deliver leading IT support and assistance to keep the lights on in your business.

read more about Our Testimonials >

Our service promise to our customers

Our passion and promise is to look after you, your teams, your IT environment and your data 24x365.

With personal response from our Technical Service Desk team and dedicated account management staff, you have full escalation up to a Company Director, on-call around the clock, day and night.

By offering this commitment, we remain accountable to you at all times.

we do what you expect and more

Whether you are a healthcare organisation, regulatory body, public sector organisation, or a corporate entity - if you need a secure IT environment to keep your data, systems and people connected 24x365 - come and talk to Amicus ITS, we know we can help.

Amicus ITS is a Crown Commercial Services official supplier on the RM1058 framework.

Amicus ITS are experts in delivering IT support to primary and secondary healthcare organisations.

We manage public sector customers at scale including local authorities, central and local government departments and organisations.

We maintain the IT infrastructure for more than 22% of the 111 (Out of Hours) NHS service for around 10.4 million patients across England , so we would like to think you can trust us to look after your business too.

Amicus ITS is on the Government’s G-Cloud digital framework, enabling your organisation to procure IT services seamlessly and transparently.

We look after a wide range of blue chip corporate customers and understand the need to respond quickly and flexibly.

Amicus ITS works in close partnership with each customer to align with your business goals. Knowing these, we can ensure that your IT environment enables you to achieve what you want as your business moves forward and you can be confident of having seamless IT support.

The regulatory processes and procedures we provide synch effortlessly with the commensurate demands of any corporate body. So whether your interests are life critical or business critical – Amicus ITS has the answers.