1.  Introduction

 

Amicus ITS Limited and all companies within its Group (Amicus Holdings) are committed to protecting and respecting your privacy.

 

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us to act in accordance with current data protection legislation including the ongoing implementation of GDPR. Please read the following carefully to understand our views and practices.

 

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is JP Norman, Director of Technology, Security & Governance at Amicus ITS. Address:  1-3 Trinity Court, Brunel Road, Totton, Hampshire SO40 3WX.

 

 

2.  How We May Contact You

 

We may contact you by telephone, email or post.

 

 

3.  Information We May Collect From You

 

We may collect and process the following data about you:

 

• Information that you provide by filling in any forms or in response to communications at any time with Amicus ITS personnel, which may be amended from time to time.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research or for quality and training purposes, although you do not have to respond to them.
• Electronic or signed paper copies providing details of purchase order transactions and SLAs.
• Details of your visits to our website site include:  traffic data, location data, device type, referrals, sessions by browser and the resources that you access.

 

 

4.  IP Addresses

 

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information internally.  This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

 

5.  Cookies

 

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Your first visit to our website will generate a pop-up header alerting you to this privacy policy and will re-appear only in the event that you change your cookie settings from time to time.  Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

 

You can find out more about Google’s position on privacy as regards its analytics service

 

Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

 

 

6.  Where We Store Your Personal Data

 

The data that we collect from you is held in the UK. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.  All information you provide to us is stored on our secure servers.  If you are given a password which enables you to access certain parts of our customer web facing portal, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

 

7.  Uses Made of the Information

 

We use information held about you in the following ways:

 

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

 

We may also use your data to provide you with information about goods and services which may be of interest to your organisation and we may contact you about these through your account manager.

 

If you do not want us to use your data for marketing communications please advise your account manager directly.

 

 

8.  How We Protect Your Data

 

We have put in place security procedures and technical and organisational measures to safeguard your personal information. Access to all internal data servers is strictly limited to authorised personnel and is controlled via active directory authentication using defined policies to control password expiry and renewal.

 

 

9.  Disclosure of Your Information

 

We will only share your data with relevant third parties with your prior consent.

 

 

10.  Your Rights

 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data). You can also exercise the right at any time by contacting us at Marketing

 

Our site may, from time to time, contain links to and from the websites of our technology partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

 

11.  Your Consent

 

By submitting your personal information you consent to the use of that information as set out in this policy. You may withdraw your consent at any time by writing to us either by email to Marketing or by post to Units 1-3 Trinity Court, Brunel Road, Totton, Hampshire SO40 3WX.

 

 

12.  Access to Information

 

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to our Marketing Manager, Lindsay Burden using the contact details set out in paragraph 11 above.

 

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by writing to Lindsay Burden as above. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

 

 

13.  Right of Remedy

 

If you believe there is a problem with the way we are handling your data, you have the right of remedy through the UK’s regulator for data protection, the Information Commissioner’s Office (ICO).   They can be contacted at the following:

 

https://ico.org.uk  or telephone +44 303 123 1113

 

 

14.  Changes to our Privacy Policy

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

 

 

15.  How to Contact us

 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Marketing