technical Service Desk
Amicus ITS provides a flexible an agile 24x365 UK technical Service Desk offering single point contact to all our end users. We follow strict regulatory disciplines, processes and procedures to ensure strong security and governance. We manage incidents, problems and change with an integrated Service Management toolset, ensuring end-to-end service.
Our service includes technical and hierarchical escalation up to Director on Call level 24x365, so you will always be assured to have the highest level of focus from our company. The technical Service Desk have qualifications which extend across ITIL, Comptia A+, Comptia N+, Microsoft accreditation, CCNA as a minimum.
We treat all support routes (telephone, email and web) with the utmost professionalism, recognising that at any time an issue could be LIFE critical or business critical.
Features
- UK based 24x365 technical Service Desk
- Customer calls logged via telephone, email or web portal
- Highly experienced / qualified trained technical Service Desk
- Dedicated Customer contact number provided by Automatic Call Distribution
- Varying levels of Service support hours (up to 24x365)
- Highly resilient and secure remote support tools for remote resolution
- Continuous improvement programme in place
- ITIL v3 Standards compliant
- SLAs in line with customer requirements and business strategies
- Targeted incident prioritisation based on business needs
- 98% customer satisfaction
Benefits
- Single point of contact
- Each customer is assigned a Service Desk champion
- Proven optimised triage process
- Highly experienced in public sector and healthcare organisations nationwide
- Supports compliance with legislation and standards eg. IGSoC
- Simplified and transparent service reporting
- Solutions delivered quickly, correctly and with greatest cost effectiveness
- Customer experience feedback on every support ticket raised
- Ability to suggest and deliver innovation
Social Media
Credentials
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