When did you start at Amicus ITS?

I joined the company in 2000.

What your starting position?

It was my first “real” job following college, and the story goes that my original interview was supposed to be for an engineering role as I had done Computing at A-Level.  However for some reason my second interview was with the Director of Sales, and thus I landed a position as an Internal Sales Administrator for the Healthcare Sales Team.

What is your title today?

I am an Account Manager, but also work on new business development.

What progressions/promotions have you made and why?

I began in Internal Sales, but as a result of the first company MBO, I found myself account managing a number of existing accounts as well as developing new business and I have carried that on over the years into different verticals and territories.

What made you want to stay with Amicus ITS?

The role has remained broadly the same over the past 17 years; managing different customers with different needs and having to find solutions to a variety of complex problems. It’s kept the role challenging, exciting and fresh for me. The building of managed service clients took me into the realms of Service, Project Delivery and Project approaches. This created a desire for me to better understand ITIL and PRINCE2 processes and methodologies which we apply in the business.  We continue to update and revise our Service Catalogue and that involves engaging and building relationships with vendors and partners to design new services and solutions. This adds value to my work as well as to our customers and prospects.

What would you pick out as being a highlight or highlights of your career so far here?

There have been many highlights for me over the past 17 years.  From a sales perspective you might assume it would be connected to your largest contract win. But actually I’m proudest about the length of time I’ve been working with some of our key customers. Because business is about relationships, I am a firm believer that people buy from people.  If you keep to your promises, be honest and maintain integrity, then relationships will last a long time.  So when I see customers who have been with us 3+, 5+ and in some cases 10+ years, I consider that to be a personal success and it reflects the great effort by the wider Amicus ITS team, all of which we should be incredibly proud of.

I was also Europe’s top sales person back in 2005/2006 for the IBM T221 monitor, which at the time was an incredibly expensive monitor delivering Ultra HD resolution that the NHS absolutely loved for diagnostic imaging. I only sold 15 of them before IBM discontinued the product, they cost £4000 a monitor and were packaged with an IBM workstation and calibration kit. It was short-lived but good fun to be accredited at the top of Europe for a few months.

If someone was considering a career with Amicus ITS what would you recommend about working here?

While direct progression paths are not always available, from a technical and operational perspective, Amicus ITS provides an excellent opportunity to get into IT and develop your career. You can start as an apprentice and grow to a senior tech consultant level if you want.  I have worked with many individuals who have made this progression and become excellent technicians and great colleagues.

From a sales perspective, part of our role is finding solutions to complex problems and this often requires us to think outside the box and go outside our comfort zone.  Amicus ITS provides flexibility within a framework, that enables us to achieve this and being relatively vendor agnostic means we are never tied to selling a single product. I truly believe this is what sets us apart from our competitors.

Would you say that management are open and approachable?

Yes, management will always make themselves available to listen to concerns and new ideas, and because there are no layers of middle management or hierarchy it is easy to do.

Does the future still look bright for you?